Please try to find your answer here before reaching out to us directly. We cover various technical problems in the topics below
including user flow diagrams and videos to help.
I want to . . .
Watch the video below or click through following user diagram:
Login Screen > Create Account > Enter: Phone Number, Email, Username(Optional), and Social Security Number >
Enter Two-Factor Authentication Code > Select Passport, Drivers License, or ID Card >
Select > Linked Accounts(tab) > Click Bank > Select "Use my camera" > Take Picture of Front of Document > Select "Use my camera" >
Scan the Barcode on the Back of Document > Consent the Use of Facial Recognition > Select Continue > Select "use my camera" >
Take a Photo > Follow the Facial Movement guide > (Await Verification) > Enter Temp Password > Enter New Password > Confirm New Password >
Submit > Link Bank Account or Skip > Done!
Watch the video below or click through following user diagram:
Home > Link Account > Bank Account > "Follow Plaid Instructions" > "Completion shows "Success"" > Home > Linked Accounts(tab) > Click Bank > Enter Custom Name > Done!
Watch the video below or click through following user diagram:
Home > Move Money > Add(tab) > Account From (select bank or card) > Account To > "Enter Amount" > Add > Dub Hub Account > Done!
Watch the video below or click through following user diagram:
Home > Move Money > Add(tab) > Account From (select bank or card) > Account To > "Enter Amount" > Add > Dub Hub Account > Done!
Watch the video below or click through following user diagram:
Home > Virtual Cards > Enter card nickname(optional) > Enter Transfer Amount > Create Card > Done!
Watch the video below or click through following user diagram:
Home > Select Menu Icon > Choose Any Tier you Wish > Submit > Done!
Please reach out to support@dubhubwallet.com or call 847-603-7954 for help.