Please try to find your answer here before reaching out to us directly.
We cover various technical problems in the topics below including user flow diagrams and videos to help.

I want to . . .

Watch the video below or click through following user diagram:
Login Screen > Create Account > Enter: Phone Number, Email, Username(Optional), and Social Security Number > Enter Two-Factor Authentication Code > Select Passport, Drivers License, or ID Card > Select > Linked Accounts(tab) > Click Bank > Select "Use my camera" > Take Picture of Front of Document > Select "Use my camera" > Scan the Barcode on the Back of Document > Consent the Use of Facial Recognition > Select Continue > Select "use my camera" > Take a Photo > Follow the Facial Movement guide > (Await Verification) > Enter Temp Password > Enter New Password > Confirm New Password > Submit > Link Bank Account or Skip > Done!
Watch the video below or click through following user diagram:
Home > Link Account > Bank Account > "Follow Plaid Instructions" > "Completion shows "Success"" > Home > Linked Accounts(tab) > Click Bank > Enter Custom Name > Done!
Watch the video below or click through following user diagram:
Home > Move Money > Add(tab) > Account From (select bank or card) > Account To > "Enter Amount" > Add > Dub Hub Account > Done!
Watch the video below or click through following user diagram:
Home > Move Money > Add(tab) > Account From (select bank or card) > Account To > "Enter Amount" > Add > Dub Hub Account > Done!
Watch the video below or click through following user diagram:
Home > Virtual Cards > Enter card nickname(optional) > Enter Transfer Amount > Create Card > Done!
Watch the video below or click through following user diagram:
Home > Select Menu Icon > Choose Any Tier you Wish > Submit > Done!
Please reach out to support@dubhubwallet.com
or call 847-603-7954 for help.
Banking services provided by Gbank, Member FDIC. The Dub Hub E-Wallet® is issued by Gbank. By clicking on some of the links above, you will leave the Dub Hub™ website and be directed to a third-party website. The privacy practices of those third parties may differ from those of Dub Hub. We recommend you review the privacy statements of those third-party websites, as Dub Hub™ is not responsible for those third parties’ privacy or security practices. ©2024 Dub Hub, LLC. All Rights Reserved.
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Refund Policy

There are no refunds because the customer can only use a card to load their own wallet account.